🔁 Refund and Return Policy | SWIFTCITE

Effective Date:
August 18, 2025

At SWIFTCITE, your satisfaction is our top priority. We strive to provide premium-quality fashion, bags, shoes, and accessories. If you are not fully satisfied with your purchase, this Refund and Return Policy explains your rights and options regarding returns, exchanges, and refunds.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be in their original condition, unused, unworn, and unwashed, with all tags, labels, and original packaging intact.
  • Certain items such as intimates, swimwear, clearance items, and personalized products are non-returnable due to hygiene or customization reasons.

2. Refund Process

  • Refunds will be issued to the original payment method used at checkout.
  • Please allow 5–10 business days for the refund to reflect in your account after approval.
  • Shipping costs are non-refundable, unless the return is due to a defective or incorrect product sent by us.

3. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to product availability. If the desired item is unavailable, a full refund will be issued instead.

4. Return Procedure

To initiate a return or exchange, please follow these steps:

  1. Contact our support team at info@swiftcite.com with your order number and reason for return.
  2. Our team will provide you with a Return Authorization (RA) number and instructions for shipping your item back.
  3. Securely package your item(s) in the original packaging and include proof of purchase (order confirmation or receipt).
  4. Ship the item to the return address provided by our team. We recommend using a trackable shipping service.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please notify us within 7 days of delivery. We will cover the return shipping costs and provide a replacement or full refund. Supporting photos may be required for faster processing.

6. Non-Returnable Items

  • Gift cards
  • Clearance or final sale items
  • Swimwear, lingerie, or undergarments (for hygiene reasons)
  • Customized or personalized products

7. International Returns

International customers may return eligible items but will be responsible for all shipping costs, customs fees, and taxes unless the return is due to a SWIFTCITE error (e.g., incorrect or defective product).

8. Late or Missing Refunds

If you have not received your refund within the expected time frame:

  • First check your bank or credit card account again.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still have not received your refund, please contact us directly for assistance.

9. Contact Us

If you have questions regarding this Refund and Return Policy, please contact us:

SWIFTCITE
📍 408 NE 3rd St, Hoxie, Arkansas
📞 (870) 252-3677
📧 info@swiftcite.com
🌐 swiftcite.com